FAQ

When you give me my customized regimens, will they only be AS products?
No. It completely depends on your skin. Our AS consultants are experienced and will customize your regimen based on what your skin needs. We carry the best of several Medical skin care (MD) brands in order to deliver the most effective results. All the products we offer have been personally tested to ensure they work well with each other. We would never offer a product combination to our clients that we do not use on ourselves at home.
 
I just want to use the service, not the products. Will my skin still improve?
Chemical peels and injections do help improve your skin. However, the effects are temporary. What really makes the difference is you at home regimen. Your skin needs constant stimulation to keep up the amazing results you received at your professional spa. By using an effective home regimen it can save you money. Medical spas only use products of medical grade. Usually the same products they offer to purchase are from the same brands they used during your peels, laser treatments, or injections. Now when you book your next service you might not need as strong of a peel as your previous treatment, saving money.

Can I mix products from my current skincare with the AS products you give to me?
The MD skincare system from cleanser to moisturizer are especially formulated with highly concentrated active ingredients to help one another. Meaning, that MD toner you’re using isn’t just to make a sale. By using that toner it balances your skin’s pH so that it’s ready to adequately absorb your serums, and then those serums plump and soften your skin so your targeted treatment, for example Intensive clarity treatment (ICT), can penetrate more deeply into the layers of skin and target your acne at the root.
If you try mixing your old products with our MD products the effects will not be the same and you will not see the improvements. Your consultant will not be able to properly track your product dosage and in the end, you will not see the results you could have seen if you strictly followed our regimen. When you have a problem with your skin, it is harder to determine the cause when you introduce a product outside of the regimen your consultant provides to you. We wish it was easy to swap in your favorite luxury brands, but it adds too many variables. We won’t be able to pinpoint the correct cause of your acne, aging, or irritated skin to remove the problem because we know nothing about the luxury products you add. We are not here to sell to you, we are here to see the results; this is why we are very strict with our plans because there is a science behind medical skincare and it works.
With this strict plan we not only monitor your skin but your product usage. We know when you should be finishing up a dosage of a product. This knowledge allows us to measure improvement. If your skin is not improving to our standards, we will increase the dosage of a product or completely replace it. 


My skin is healed. Can I go back to using my previous products, use products my friends recommend, or popular items I want to try?
When you care for your skin with Medical skincare you’re using clinically backed vitamins, acids, and active ingredients that aid in cell turnover, increase collagen, reduce acne breakouts, lighten hyper pigmentation, and reverse the signs of aging. These are not just claims. Every MD brand that puts a product out is legally obligated to undergo lengthy tests to prove the product works safely and effectively.
Medical grade skincare is not medicine. It does not cure your skin of its issues. It treats and protects your skin to prevent your concerns from becoming worse.
When you stop following your regimen your skin will know. In most cases we have had clients who wanted to go back to their previous luxury skincare routine and once they did they noticed a negative change in their skin. This is not because your skin has become dependent on our products. What happens is your skin is no longer getting the benefits from MD products. Your oil production is no longer controlled, the level of exfoliation in your skin is efficient, and the bacteria removing ingredients you once used are no longer present. This can result in textured, broken out, irritated, or oily skin. In almost all these cases our clients come back to us and we have to start them over on a recovery regimen to heal their reactive skin. We always strongly recommend to keep up with your Medical grade skin care regimen. Your skin will thank you.
Take this for example. You’ve been training hard all winter for the perfect beach body. By May you are looking and feeling great. Do you go back to eating cheeseburgers after all that exercise? No way!
If you really want to maintain that summer body all season long you still must spend some time in gym. You might not have to push yourself as much but to keep your muscle mass of lean figure maintenance is required.
It’s the same with your skin. Once your skin has healed and it looks healthy you need to maintain it. Your consultant will customize a regimen that will balance and regulate your newfound healthy skin. Many OTC won’t be able to do the same thing and you will most likely end up exactly where you started. If the products you were using before did not work why would you want to go back?


Why don’t we get product sales/deals?
In most cases when you purchase a MD product at a “deep” discount there is a sinister reason for it. These products could be close to or past expiration date. When this happens the ingredients inside have oxidized or turned rancid. Your product will have a significantly reduced effect and can potentially harm your face. We work closely with our inventory’s companies, they personally have investigated and purchased these discount items only to test them and show the continents are water mixed with other moisturizers or shampoo!
People come to see us for results. Skin is the first thing people notice and we don’t want to mess it up. We treat our clients like family and will never try to trick you by selling near expired products and pass it off as a deal to make money. Medical skincare is medical and if expired or even passed off as something its not, it can be very dangerous.
We only send out client’s products that are fresh and check every product's expiration date before sending it to you. When our products are near their expiration we send it back to the manufacturer, take on the restocking fee, and ask for a new product to be shipped to us.
If you need the discount, we can work with you and provide you with our products that are near expiration but be aware these products can easily contain bacteria that can be harmful to the skin.
We value your customers and their loyalty and continuously try to improve our customer service to reflect that. We have store credit options for our membership clients who have been with us for a year or more. We also offer free domestic shipping over $100 and we post promotions for products on our social medias!


What is the difference between Medical skincare and Traditional skincare?
The truth is OTC products are highly ineffective in treating your skin if you are looking for noticeable results in a shorter span of time. Oftentimes these products only have a small amount of the active ingredients needed to help improve your skin. By law they are not allowed to add higher amounts that are usually needed to give you the results you’ve been looking for. These companies aren’t trying to trick you but are trying to protect you so that if the products are used wrong, they won't damage your skin.
Medical grade skin care is constantly being researched and tested to ensure customers get proper treatments. These products have higher amounts of active ingredients therefore are more effective in treating your problem areas. Medical grade products are made to penetrate deeper into the layers of your skin, whereas OTC products are only made to treat surface problems. When these products are used alongside the direction of a highly trained professional, like an esthetician, you will see the results.